Welcome back protocols

We are delighted to see you again and are looking forward to your visit.

Our top priority is the safety of our patients and our team so you will see that we have changed the way things are done in order to take the very best care of you.

Please take time to read the following before you come.

Always call before you visit

Please e-mail ideally or telephone to make an appointment for any reason, if you arrive without prior booking, we will not be able to see you.

We will also have to ask you a few questions about your visit.

Online / Telephone Consultations

We may invite you to a longer telephone or video consultation before your appointment to enable us to clearly determine your needs and reduce the amount of time that you have to spend in the practice.

Our door will be locked when you arrive

Rest assured we will be open, but we will have to control the number of people in the practice at any one time.

When you arrive we will ask you to…

Use the hand sanitiser as you enter our practice

Let us take your temperature We need to reduce the risk of people bringing the virus into the building so we will use a non-contact thermometer as you arrive and if your temperature is high advise you to seek medical advice and return once it is normal

Answer a few general health questions to confirm you have not been in contact with anyone with symptoms

Come on your own We have to keep the number of people in the building to an absolute minimum

Come to us before you do any shopping. Lots of bags will make our work to keep the practice clean and safe a lot harder

Wear a mask for the duration of your visit, if you don’t have one of your own, we will be happy to provide one

Maintain a safe separation from everyone wherever possible. We will limit the number of people in the practice to ensure that you are never crowded. Whenever possible please remember to maintain a 2-metre separation from everyone as you move from one space to another.

Pay with a card. We're all doing this now, but to remind you it means less risk

In the Consulting Room

As part of your examination we will have to be quite close for short periods of time, and we will minimise the risks inherent in this by keeping periods of closer contact to absolute minimum

We will be using specialist scanning technology to examine the inside of your eyes in minute detail, so we won’t have to get as close to you as we used to.

Many of you will be delighted to know that we will not be using the "puff of air" test to check your eye pressure.  We have a new method which does not cause aerosol droplets to be produced.

Ask the optometrist about EyeSense. This is bespoke eye health care, unique to us and the best way to look after your eyes for now and the future. Thousands of our patients benefit from EyeSense. You should too

When choosing frames

We will invite you to wash your hands before trying on frames

We will curate a collection specifically for you, and bring it to where you are seated. We will discuss the styles you like or dislike and focus on your perfect frames. This is personal shopping for eyewear and it's complimentary. We feel our expertise will allow this while reducing contact time.

We will record a 10 points series of bespoke facial measurements so we always know what designs will fit perfectly.

We will deliver your perfectly fitting eyewear to minimise future contact time.

Each frame will be sanitised after it has been tried on before going back on display

Please remember to maintain a safe separation when moving within the practice.

Lynne and Gerard Fernandes

P.S. Watch the video below we've found from TED talks on the wonders of great eye wear