Emergency & Essential Eyecare

Emergency & Essential eyecare

Please contact us if you need advice. We will endeavour to reply via e-mail as soon as possible. As with every face to face interaction we and you need to balance the risk of meeting and transmitting Covid-19 unintentionally, with the benefit of us helping your eyecare. Lynne and Gerard will take every precaution against Covid-19, but please be aware that any clinician can now be a "super-spreader" as we are seeing different patients.

Below are our definitions of emergency, essential eyecare and essential dispensing services

Essential Eyecare

  • a key worker with a change in vision
  • a contact lens wearer who needs more lenses
  • we differentiate between needing a test (increases risk) and needing replacement glasses (can be made remotely)
  • Non key workers with a definite change in vision wanting a change in glasses

Emergency Eyecare

  • includes urgent clinical advice or intervention
  • first line advice will be via e-mail, then by telephone or video conference
  • If essential we will assess your eyes in tone of our practices
  • examples include
    • red eye, sore eye, photophobia (light sensitivity) or eye pain
    • contact lens discomfort,
    • foreign object,
    • sudden change in vision,
    • flashes and floaters which might suggest a retinal detachment
  • Bristol Eye Hospital is open for emergency eye problems (08:30-16:30)
    • 0117 342 4613 (08:30-16:30)
    • 0117 342 4572 (08:30-16:30)
    • 0117 923 0000 (Switchboard) for out of hours on-call ophthalmologist
    • non urgent questions from existing outpatients: please call your consultant's secretary as listed on your BEH letter

Essential dispensing services

  • Essential dispensing services
    • key worker broken glasses: we will use the current prescription, the same frame and the same measurements as we have on record
    • child's broken glasses: we will use the current prescription, the same frame and the same measurements as we have on record
    • driver's broken glasses: we will use the current prescription, the same frame and the same measurements as we have on record
    • Medical and frontline NHS workers: if necessary will test eyes and provide new eyewear

Book an Appointment

We are currently only open for essential and emergency optical services only.