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COVID-19 Protocols


We remain open for all your eye care needs during this pandemic. We have put measures in place to keep you safe when visiting the practice. Please read on to learn how you can help us keep both you and our team safe.

Our top priority is the safety of both you and our team, so you will see that we have changed the way things are done, in order to take the very best care of you.

Always call before you visit

Please email, telephone, or book online to make an appointment for any reason. If you arrive without prior booking, we may not be able to see you. We will also  ask you a few questions about your visit.

  • Online / telephone consultations
    We may invite you to a longer telephone or an online video consultation before your appointment to enable us to clearly determine your needs and reduce the amount of time that you have to spend in the practice.
  • Our door will be locked when you arrive
    Rest assured we will be open, but we will have to control the number of people in the practice at any one time.
When you arrive we will ask you to...
  • Use the hand sanitiser as you enter our practice
  • Let us take your temperature
    We need to reduce the risk of people bringing the virus into the building so we will use a non-contact thermometer as you arrive and if your temperature is high advise you to seek medical advice and return once it is normal.
  • Answer a few general health questions
    To confirm you have not been in contact with anyone with symptoms.
  • Come on your own
    We have to keep the number of people in the building to an absolute minimum.
  • Come to us before you do any shopping
    Lots of bags will make our work to keep the practice clean and safe a lot harder.
  • Wear a mask for the duration of your visit
    If you don’t have one of your own, we will be happy to provide one.
  • Maintain a safe separation from everyone wherever possible
    We will limit the number of people in the practice to ensure that you are never crowded. Whenever possible please remember to maintain a 2-metre separation from everyone as you move from one space to another.
  • Pay with a card
In the Consulting Room

Please wash / sanitise your hands again on entering the consulting room.

As part of your examination we will have to be quite close for short periods of time, and we will minimise the risks inherent in this by keeping periods of closer contact to absolute minimum.

We will be using specialist scanning technology to examine the inside of your eyes in minute detail, so we won’t have to get as close to you as we used to.

Many of you will be delighted to know that we are highly unlikely to us the “puff of air” test to check your eye pressure. We have a new method which does not cause aerosol droplets to be produced.

When choosing frames

We will curate a collection specifically for you, and bring it to where you are seated. We will discuss the styles you like or dislike and focus on your perfect frames. This is personal shopping for eyewear and it's complimentary. We feel our expertise will allow this while reducing contact time.

We will record a 10 points series of bespoke facial measurements so we always know what designs will fit perfectly.

We can deliver your perfectly fitting eyewear to minimise future contact time.

Each frame will be sanitised after it has been tried on before going back on display

Please remember to maintain a safe separation when moving within the practice.

Read Our COVID-19 Updates

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