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COVID-19 Protocols


We still have some measures in place to keep you safe when visiting the practice.

Our top priority is the safety of both you and our team, so you will see that we have changed the way things are done, in order to take the very best care of you.

Always call before you visit

Please call, e-mail or book online to make an appointment, if you arrive without prior booking there may be a wait whilst we finish with other patients.


Our door will now be unlocked when you arrive

Masks are no longer compulsory for you and our support teams.

Your optometrist will still wear a mask.

If you would like to wear a mask we will be happy to provide one. Any of our teams will be happy to wear a mask if you would like them too. Just let us know when you arrive.


When you arrive we will ask you to:

Use the hand sanitiser as you enter our practice


Pay with a card


Online / Telephone Consultations

We may invite you to a longer telephone or video consultation before your appointment to enable us to clearly determine your needs and reduce the amount of time that you have to spend in the practice.


When choosing frames

We will curate a collection specifically for you, and bring it to where you are seated. We will discuss the styles you like or dislike and focus on your perfect frames. This is personal shopping for eyewear and it's complimentary.

We will record a series of bespoke facial measurements so we always know what designs will fit perfectly.

Each frame will be sanitised after it has been tried on before going back on display


Read Our COVID-19 Updates